Product information
1 3/8-in x 19-in Steel Tube, Single Swage
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Review data
5 star reviews
- 67%
4 star reviews
- 0%
3 star reviews
- 0%
2 star reviews
- 0%
1 star reviews
- 33%
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Disappointed.
1 out of 5 stars
The swage end of these tubes are too large for the bows that they are to be inserted into. I purchased these 19” tubes as a lift kit to the recent 25’ Standard Gothic Tunnel I purchased from FF.
I made a video of the process I went through to make them fit into the end of the bows/hoops. It involved using a grinder with a sanding wheel to sand down the swage end of each tube to fit into the bow/hoop.
The bigger issue is that every purchase I have made from FF has involved either parts missing/not included in the shipment or the wrong part. Every purchase! I have made this known to the customer service person who has facilitated my next purchase from FF. I have urged them to make sure that I have all the parts in my order and the correct parts in my order. Still, I am confronted with an issue with each FF purchase I make.
I usually have someone to help me with installation. It is very frustrating when I have to stop the project because FF does not include all the parts or the right parts. In this latest case, I didn’t stop the assembly. I just figured out a solution to make it work. Wrong or right.
It’s disappointing that I do not have confidence that FF has a better Quality Control process than they do. At least in my case.
Bill
Hi Bill, thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you’ve encountered with your recent purchases. We understand how important it is to have all the correct parts for a smooth installation, especially when you have help scheduled.
After looking into your specific issue, we found that a customer service error led to the wrong metal gauge lift kit being sent for your 25’ Standard Gothic Tunnel. We’re glad you were able to make it work, but we’re sorry for the extra hassle it involved.
Quality control is something we are continuously working hard to improve. Your feedback is invaluable in helping us identify areas where we can do better. We’ll be working with our teams to get to the root cause and address these issues to prevent them from happening in the future. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Best regards,
The Farmers Friend Team
Great
5 out of 5 stars
16 inch swaged Lift Kit pieces
5 out of 5 stars
I appreciate you guys sending me these two missing parts so quickly. We were able to keep the build on schedule and complete the frame!